Privacy Policy

Who we are

At Commercial Networks Limited, accessible from https://cnltd.co.uk/cnltd, the privacy of our visitors is one of our main priorities. This Privacy Policy document outlines the types of information that are collected and recorded by Commercial Networks Limited and how we use it.

1.Why The Company Collects and Processes Data

We collect and process data to:

Provide and Maintain Our Service: We process your data to perform the contract we have with you and to ensure the proper functioning and availability of our services, including enabling you to access and use our Service seamlessly.

Notify You About Changes to Our Service: When there are updates or changes to our services, such as new features, modifications, or maintenance updates, we may use your information to inform you, ensuring you can take full advantage of our Service.

Allow You to Participate in Interactive Features of Our Service When You Choose to Do So: If our Service offers interactive features, such as forums or live chat, we need to process your data to facilitate your participation in these areas.

Provide Customer Support: To assist you with any issues or questions related to our Service, we process your data to provide timely and effective customer support.

Gather Analysis or Valuable Information So That We Can Improve Our Service: By analysing how you use our Service, we can understand your needs better and use this insight to make improvements, ensuring our Service meets your expectations.

Monitor the Usage of Our Service: Tracking how our Service is used helps us detect usage patterns and preferences, which guides our decisions for service enhancements.

Detect, Prevent and Address Technical Issues: To maintain the security and operation of our Service, we process data to identify and resolve technical issues, including troubleshooting, preventing fraud, and addressing service errors.

Compliance with Legal Obligations: We collect personal data as required by law and to comply with our legal obligations. This may include tax requirements, labour laws, and other regulatory frameworks that mandate the processing of personal data for reporting, compliance, or other legal purposes.

Communication: We gather personal information to facilitate communication with you. This ensures that we can reach out regarding your use of our Service, respond to your queries, and provide you with information you’ve requested.

Direct Marketing: Subject to your consent, we may use your information to inform you about our products or services that might be of interest to you. Your consent is paramount, and you can modify your preferences or unsubscribe from these communications at any time.

2.What Data We Collect

General Account Information: When you create an account with us, we collect information such as your name, email address, physical address, and payment information. This information is used to manage your account, process transactions, and facilitate a personalized experience on our Service.
Comments: If you leave comments on our website, we collect the data shown in the comments form, and also your IP address and browser user agent string to help spam detection. This allows us to engage with you, facilitate community discussions, and improve our content based on your feedback. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Information Shared in Chatbots: If you interact with our chatbots, we record your chat history, preferences, and queries. This data helps us automate responses to common questions and improve the efficiency and accuracy of the help we provide.
Information Submitted in Contact Forms: Contact form submissions may include your name, email, phone number, company details, and any personal message or inquiry. This information is necessary to respond to your specific requests, provide assistance, and ensure your inquiries are directed to the appropriate department within our company.

3.Tracking Data & Cookies

We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyse our Service.

We employ cookies and similar technologies to understand how you navigate and interact with our site, aiming to enhance your user experience and tailor our services accordingly. Cookies are a common practice on the internet and are used to enhance your online experience. Although most web browsers accept cookies by default, you have the control to set your browser to reject cookies or to alert you when cookies are being sent. If you choose to decline cookies, be aware that you might not be able to use the full features of our website.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

3.1 Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website. We use third-party services such as Google Analytics, Google Maps, Google Login, and Facebook Login which may collect information used to identify you.

Utilising services like Google Analytics helps us understand user behaviour, which informs our business strategies and website improvements. Similarly, integration with Google and Facebook logins simplifies your access to our services, enhancing your overall experience.

4.How We Store Data

We ensure your data’s security by using computer systems with appropriate data protection measures, in compliance with legal standards, to prevent unauthorised access or disclosure.

4.1 Period of Storage

Your personal data is kept only as long as necessary for the purposes outlined in this policy or as required by law, such as for tax and accounting purposes.

4.2 Deletion of Data

We respect your right to ‘be forgotten’. You can request deletion of your personal data, and we will comply unless there are overriding legal reasons for its retention.

4.3 Who Has Access to Data

Only authorised Company personnel or approved Data Processors have access to your personal data, and only for the purposes specified in this policy. Strict confidentiality agreements are in place to protect your information.

We might also entrust your Personal Data to our external service providers who assist us with customer support tasks related to our Content and Services. Rest assured, your Personal Data is handled in alignment with this Privacy Policy and strictly to the extent required to deliver customer support services.

5.Your Rights and Control Over Your Personal Data

You’re empowered with rights over your data, including accessing it, requesting corrections, objecting to certain processing activities, and asking for data portability or deletion. If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. To exercise these rights, please contact us directly on 0333 444 3355 or email us at sales.cnltd.co.uk.

6.Use of Site By Children

Commercial Networks Limited is committed to protecting the privacy of children. Our Service is not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from children under this age. If you are a parent or guardian and you become aware that your child has provided us with Personal Data without your consent, please contact us. Upon confirmation, we will take immediate steps to remove such information from our servers and make any necessary adjustments to our practices.

We strongly advise parents and guardians to monitor their children’s Internet usage and to help enforce our Privacy Policy by instructing their children never to provide Personal Data on our Service without their permission. We also encourage parents to review the safety and privacy settings of our services with their children, ensuring a safe and secure experience for all users.

7.Policy Revision Date

This Privacy Policy underwent its most recent revision on 01.04.2024.The Company retains the authority to modify this policy whenever necessary, by informing users about the introduction of an updated privacy statement. Please note, this policy does not establish any contractual or legal rights for any party.