What is managed IT support ?
Every IT company is currently advertising managed IT support. We are no different than our competitors. Managed IT is a full complete package for all of your IT services in your business. As with our competitors we offer the help desk for when things go wrong, this is not outsourced but carried out by our own employees.
Manged IT is far more than just this thou, it includes a collection of tools we have selected. These tools allow us to include such things as Virus protection to keep your machines safe. This would be the minimum level any managed IT company would offer. We use many other tools to help maintain your systems, included is our monitoring system 24×7 keeping a check on things. This monitoring system has hundreds of built in routines to run when a problem is detected. Whilst virus protection is a minimum we believe in these current times you need far more. So we filter out the websites you can access to prevent you accidentally entering your password on a non genuine site.
We all know the importance of email. Junk email can eat away at our time. To combat this we include an enhanced SPAM filter to ensure your inbox contains the emails you need.
Whilst Office 365 contains previous versions, we feel you still need a backup. You would always have backed up in house servers this hasn’t changed moving to cloud. Microsoft Office 365 does not include a backup solution, it does however include data retention. We include full backup of mailboxes and SharePoint within our managed solution.
We want to know your business
Never see your IT provider ? We want to be an extension of your business, a partner than can work with you. Rather than having a telephone relationship we want to visit your offices at regular points to meet new staff and discuss any changes the business may be looking to make. This ensures we have the knowledge that your IT systems will be able to cope with these changes, additional offices increase in staff all need planning for.
Our dedicated staff have a vast knowledge of computer networking within many business sectors. We have worked on many large IT systems and felt that the SMB sector was being held back due to the costs of a dedicated IT department.
Commercial Networks Ltd was formed to address this gap within the market and provide honest friendly business IT services.
Our fully managed service combines all of our services into a fixed fee package at £45 + Vat per user
- Unlimited Telephone and Remote Support
- Unlimited Onsite Support
- Proactive 24/7 Monitoring
- Patch Management
- Web Blocking
- AV Protection
- Office 365
- Enhanced SPAM Filter
- Office 365 Backup
- Annual business review meeting
- Enhanced Priority Response Service Level Agreement (SLA)
- Hardware procurement and installation
- DNS Filtering
- Security Awareness Training