When emails stop being sent & received, printers stop printing and desktop PC’s / laptops stop working it impacts productivity and profit.
A good reliable IT helpdesk should be part of your business’s foundations to ensure any downtime is minimised and staff know who to call.
Commercial Networks offers IT Helpdesk Support with help at the other end of the phone exactly when you need it. Our experienced team of experts have over 40 years of experience solving a range of IT issues and can work quickly and effectively to resolve problems and get you up and running with a minimum of delay. With our remote support tools, we can quickly and effectively connect to workstations or run updates scripts to get you up and running quicker. We find that it is sometimes far quicker to connect on and resolve issues than despatch engineers to customer sites. This helps us to reduce our carbon footprint and speed up the level of response we can offer.
Reduce Staffing Costs
Using remote IT Support means you can reduce your in house IT costs by outsourcing your support and only paying for what you need.
Reduce infrastructure costs
Eliminate the need for expensive monitoring or diagnostic software licences and certain services such as Microsoft Exchange can be hosted with us in the ‘cloud’.
If your company is based on several sites remote IT support can respond immediately and be working to resolve issues whilst in house support are travelling to site.
Vast Knowledge pool
Save the costs of having staff on site with different specialties and take advantage of our team of experts who’s vast knowledge pool covers all areas of IT disciplines.