Commercial Networks Ltd Support
- Support
Support
Commercial Networks Ltd provides a wide range of IT support solutions for companies with 3 or more users in and around Shropshire and throught the UK.
Our IT network support service is designed to obtain the maximum level of reliability and performance with the minimum amount of downtime and inconvenience. Our experienced help desk can support organisations with or without in-house IT resources.
Key benefits of our support packages include:
Service |
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Unlimited telephone helpdesk & e-mail IT support |
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Unlimited remote management of server(s) |
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Unlimited on-site IT support |
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Unlimited remote management of workstations |
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Pre-emptive maintenance visits |
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24/7 server, backup and internet monitoring |
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Warranty co-ordination |
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No travel time & expenses charge |
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Reduced rate for consultancy services |
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Service level agreement (SLA) |
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Enhanced Priority Response Service Level Agreement (SLA) |
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Extended Cover (8.00am to 6.00pm) |
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Interactive IT support |
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E-policy assistance |
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Software rebuilds of desktop PC’s and laptops |
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Rebuild of servers |
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Quarterly Performance, Support Call & Service Level Report / Review |
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= Service Included 
= Service Not Applicable
For a personalised quote please contact us.
